Resume
Skills
- – Conducting and documenting user research.
- – Knowledge of web and mobile best practices.
- – Experience with HTML, CSS, Axure, Visio, Google Analytics, ActionScript, JavaScript, Photoshop, Illustrator and InDesign.
- – Interests include information and communication technology for development (ICT4D) and technology for social change.
Experience
User Experience Consultant
Self-employed
October 2011 – Present
- – Clients include higher education, government agencies and private companies.
- – Lead discovery meetings to determine user needs and business requirements.
- – Conduct content audits and user interviews to determine gaps in information.
- – Propose new content and design solutions with sitemaps and wireframes.
Usability Consultant
Social Security Administration
May 2011 – November 2011
- – Completed user interviews, heuristic evaluations and content audits as preliminary research.
- – Produced user personas, scenarios, wireframes and other documentation to guide projects.
- – Created low and high fidelity prototypes to present design solutions.
- – Conducted usability tests with internal and external users, including users with disabilities.
User Experience Analyst
Catholic Relief Services
February 2010 – May 2011
- – Led discovery meetings to determine user needs and business requirements.
- – Created user personas, scenarios, sitemaps and wireframes to guide projects.
- – Conducted in-person and remote usability tests.
- – Member of Information and Communication Technology for Development (ICT4D) Committee.
Intranet Content Manager
Catholic Relief Services
August 2007 – February 2010
- – Managed content on an internal website devoted to improving communication.
- – Conducted user research through surveys, card sorts and contextual inquiries.
- – Assisted in creation of information architecture and taxonomy for intranet for employee use worldwide.
Lead, Multimedia Services
Center for Instructional Advancement and Technology, Towson University
February 2004 – August 2007
- – Supervised seven interaction designers.
- – Contributed to new university website by assisting in content analysis and development of an information hierarchy.
- – Designed web and print pieces for faculty.
Multimedia Designer
Center for Instructional Advancement and Technology, Towson University
January 2001 – February 2004
- – Designed posters, websites and custom graphics for faculty.
- – Trained faculty on graphics software and best practices for web design.
Graphic Designer
Devaney and Associates, Inc.
February 1998 – January 2001
- – Designed identity packages, brochures and other print pieces.
- – Coordinated with clients and vendors to ensure projects stayed on schedule and met quality standards.
Graphic Artist
New Millennium Design
May 1997 – February 1998
- – Designed brochures, direct mail pieces and ads.
- – Coordinated with clients and vendors to ensure projects stayed on schedule and met quality standards.
Education
- – M.S. in Interaction Design and Information Architecture, University of Baltimore, December 2009. Thesis: Using mobile phones for emergency preparedness.
- – B.S. in Graphic Design, Towson University, May 1997.
Activities
- – Participate in local user experience organizations, like Baltimore Parlay, UPA and IxDA.